Undercover Rock - Terms and Conditions

General Information
All instruction and specialist equipment are included. Boots, waterproofs and rucksacks can be supplied if required. Most courses take place in, or start at, the Bristol Climbing Centre unless stated otherwise and entrance to the centre is included in the course cost. Travel, food and accommodation needs to be arranged by you unless stated otherwise. Personal insurance is not included (see below).

Our instructors
All our instructors are fully qualified in the activities that they instruct. Most hold National Governing Body Awards and all hold current First Aid certificates. We have our own in-house Technical Experts who are members of the Association of Mountaineering Instructors. In addition to this our instructors have been checked by the Criminal Records Bureau for their suitability to work with young people.

Safety
Safety is the priority in all we do. We have strict standards of operation, risk assessment and equipment that are regularly monitored. However, the activities that we run are hazardous by their nature and you must accept a certain element of risk with your chosen course (see booking conditions). To ensure safety we reserve the right to change courses and itineraries if we believe there are unacceptable risks.

AALA Licensing
It is the law that all providers of adventure activities to young people under 18 be licensed by the Adventure Activity Licensing Authority. The AALA has inspected and approved our operating procedures, staffing and equipment for trekking and climbing activities. Our current license number is L6391/R1141

Weather
We are used to working with the fickle British weather and usually can provide a great day out despite what it throws at us. With our experience of the outdoors we will always work hard to ensure that the weather is used to our best advantage and will always offer an alternative activity should the conditions make the planned programme impossible.

Fitness
Most of our courses are perfectly suitable for any healthy person of average fitness. Please let us know of any medical conditions you may have on the booking form. These records will be treated in the strictest confidence and destroyed at the end of the course. If you are unsure about any conditions’ relevance, please call and ask.

Prices
Please note that prices quoted are subject to change at the discretion of UCR. All prices include VAT unless stated otherwise.

Insurance
We recommend that you take out insurance against accident and personal injury as well as cancellation and curtailment of your course. This needs to cover the activities that you will be undertaking on the course. Such insurance may be obtained from: BMC, 177-179 Burton Road, Manchester, M20 2BB, Tel: 0161 445 4747
Or online from www.thebmc.co.uk

Under 18s
Under 18’s will need to have parental consent to attend a course and a separate form will be sent to you for this purpose. 14-17 year olds may be able to participate in some adult courses at UCR's discretion. Please contact the booking office for advice.

School and Youth Groups
School and youth group bookings have different terms and conditions to those below and a separate booking form. You will be sent these with any course enquiry along with copies of consent forms for the participants.

 

Undercover Rock - Booking Terms and Conditions

Conditions

  1. All course bookings are made with Undercover Rock Ltd, Registered Company No 2599639 (referred to as UCR) whose registered office is St Werburgh's Church, Mina Road, Bristol, BS2 9YT.
  2. Climbing and Mountaineering are hazardous activities with a danger of personal injury or death. Although we take every care to minimise these risks, participants of UCR courses should be aware of and accept these risks and be responsible for their own actions and involvement.
  3. Neither UCR nor any of its representatives will be responsible for any illness, injury or death sustained on our courses, nor will they be liable for any uninsured losses of client property.
  4. Under 18's wishing to participate in Undercover Rock courses must, in the first instance, contact the centre to discuss requirements and eligibility. Please note additional consent forms may be required.
  5. In order to reserve a place on a course you must return a completed booking form together with a deposit of typically not less than 50% of the total cost of the course. This deposit is non-refundable (see Cancellation by the Client).
  6. On receipt of a booking UCR will send you written confirmation together with details of final payment, joining instructions and an equipment list where appropriate.
  7. The balance of all course fees must be received no later than 2 weeks prior to the commencement of the course. Unless agreed otherwise, failure to pay the balance of the course fee by the due date will be treated as a cancellation.
  8. Course fees are payable by cheque to Undercover Rock Ltd or by credit or debit card during normal office hours only on 0117 908 3491. Credit card payments will attract an additional administration fee.
  9. If your Company or Authority requires an invoice for this course, please enclose a purchase order or other form of written authority with your booking form. Payment terms for invoices are strictly 30 days net from date of invoice. Under the Late Payment of Commercial Debts (Interest) Act we reserve the right to impose interest on all invoices where the balance has not been settled in full within the specified credit period. Interest will be charged at 8% above the Bank of England base rate and will accrue on a daily basis. An administrative fee of £40 for debts up to £999.99 and £70 for debts above £1000 will also be levied on any outstanding balances.
  10. You must notify us of any medical conditions (e.g. asthma, epilepsy, diabetes, previous injuries), medication taken or allergies (i.e. penicillin, nuts) which may affect your ability to safely participate in any activities booked through UCR.
  11. When making your booking you must have read and understood these terms and conditions, particularly those applying to cancellation, and agree to abide by them.
  12. Our instructors reserve the right to ask one or more clients to leave a session if they are unable to participate appropriately in the activity, or if it comes to light that the participant is under age. These participants will be returned to the care of the group leader or accompanying adult for the remainder of the session and will no longer be under our care and responsibility.

Cancellation by the Client

  1. All cancellations must be made in writing and will be effective from the date of receipt by UCR.
  2. In the event of UCR being unable to resell your place on a course the following cancellation fees shall apply:
    1. 50% of the total course fee where cancellation takes place between 2 and 4 weeks prior to the commencement of the course.
    2. 100% of the total course fee where cancellation takes place within the 2 weeks prior to the commencement of the course.
  3. Where a place is resold the course fee may be refunded or transferred to a future course subject to an administration charge of £10.00 per customer.
  4. The course fee maybe transferred to an alternative course provided notice is given no later than 4 weeks prior to the commencement of the course. Transferal will incur an administration charge of £10.00.

Cancellation by UCR

  1. UCR will make every attempt to ensure that courses run, however, UCR reserve the right to cancel a course if there are insufficient numbers. In such a case UCR will notify the client as soon as possible but not less than 5 days prior to the commencement of the course.
  2. In the event of UCR cancelling a course the client shall be entitled to one of the following:
    1. A full refund of all money paid; or.
    2. A transfer of all money paid to an alternative course.

Insurance

  1. UCR is fully insured for employers’ and public liability only and will not be liable for any losses of client property, illness or injury. We recommend that clients take out insurance against accident and personal injury as well as cancellation and curtailment of courses. This needs to cover the activities that clients will be undertaking in their course. Such insurance may be obtained from: British Mountaineering Council (BMC), 177-179 Burton Road, Manchester M20 2BB, Tel: 0161 445 4747, or online from www.thebmc.co.uk.
 

Issue Date 16/10/07